The claim files itself.The money comes back.
Claims arrive as email, forms, or portal exports; serials and warranty terms already live in your ERP. Corin checks entitlement against SAP or Infor and drafts the RMA and the supplier claim — your call sends them.
Warranty claims automation for SAP S/4HANA and Infor M3
One loop from claim to credit: validated against your warranty terms, released by a person, filed in the ERP, recovered from the supplier. Each pass writes to the ledger — a record of every decision: what changed, who approved it, when.
Recovery is the money.
A warranty case isn't closed when the customer is satisfied — it's closed when the supplier credit posts. Corin drafts the upstream claim with its evidence — the part, the failure, the terms — so the cost lands where it belongs.
Most claims can check themselves.
A claim is an entitlement lookup — serial, coverage, dates — that someone repeats by hand all day. Corin runs the check and drafts the answer; your team keeps the judgment calls.
Warranty checks. Recovery files. Support answers.
Warranty
Entitlement checked against the ERP — coverage, serial, in-warranty dates. The RMA is drafted with the reasoning attached, gated for release.
Recovery
Supplier claims drafted with their evidence. Distributors recover money they're owed by OEMs instead of absorbing the cost.
Support
Status questions and document resends answered from live ERP state — drafted for review, never auto-sent.
From claim to released RMA.
01The claim lands
A warranty claim arrives in the shared inbox or through a form — free text, photos, a spreadsheet of serials. Corin reads it where it lands.
02Entitlement check
Coverage, serial numbers, and in-warranty dates are checked against the ERP — not against someone's memory of the contract.
03The RMA is drafted
Approved, partial, or declined — the response is drafted with the entitlement reasoning attached.
04A person releases it
Nothing goes to the customer without review. Gold means a person said yes.
05Recovery follows
Where the cost belongs upstream, the supplier claim is drafted with its evidence attached — ready to file the moment the RMA releases.
The claims still arrive by email.
Incumbent warranty portals are the systems teams work around: long implementations, real money every year. Corin meets the work where it already is.
- Incumbent portals
- up to a year to implement at up to $200k per year — and the claims keep landing in the inbox anyway.
- Corin
- No rollout year. Corin reads your warranty terms as a Procedure — versioned, tested, owned by your team — and works the inbox your customers already use.
13:40 — the claim. 13:46 — the RMA released.
13:40
a claim email arrives: a failed actuator, photos, a spreadsheet of serials.
13:41
entitlement is checked against the ERP — coverage, serial numbers, in-warranty dates. The claim is valid, partially.
13:43
the RMA draft waits with the entitlement reasoning attached: approve 6 of 8 serials, decline 2 with the contract cited.
13:46
Jon releases it. The customer gets the RMA — and the supplier claim goes upstream with the evidence already assembled.
13:46
money the distributor used to absorb starts coming back from the OEM.
An illustrative afternoon in service — sample data, not a customer record.
Built for the service desk and the ERP team.
- Claims are read where they land — no portal for your customers to adopt.
- Entitlement reasoning is attached to every drafted RMA.
- Customers stop chasing status — the answer is drafted before they ask.
- Entitlement and serial checks run against the ERP through released APIs.
- Recovery claims go upstream with their evidence attached, ready for the supplier's audit.
- Every release and recovery decision writes to the ledger.