Triage and routing
Understand what the customer needs and send the case to the right place with context intact.
InputIncoming case
OutputClassification + route + context
‹ All solutions
Support
Give every support case the right context.
Corin can classify the issue, gather the customer and product history, prepare the next step, and route the case when a specialist needs to take over.
Open source at the coreHuman review where neededTelemetry retained
AL
Alex LeeCase #284 · Delivery question
OpenMy order hasn't arrived. Can you check when it will be here?
CONTEXT FOUNDOrder #4108Carrier updateDelivery policy
SUGGESTED RESPONSEReview before sending
Your order is now expected on Thursday. I've attached the latest tracking update so you can follow its progress.
Source: carrier update · Order #4108
CASE OWNERCustomer support
Escalation includes the customer's message, order history and carrier update.
Start with work your team already does.
Cases reach the right owner faster, with less time spent gathering information that already exists somewhere else.
Response preparation
Bring relevant account, product and known-issue information into a draft response.
InputCase + history
OutputReady-to-review response
Escalation support
Package the evidence and history a specialist needs before the case changes hands.
InputComplex case
OutputClean escalation packet
How Corin approaches the work.
Corin learns from the context around the task, proposes specialized roles, gives each one the right tools and boundaries, then keeps the work moving across systems and people.
1
Understand the context
Bring together the procedures, systems, history and rules that matter.
2
Build the team
Define specialized agents around the responsibilities in the workflow.
3
Run with controls
Use tools, permissions and human review points appropriate to each role.
4
See what happened
Retain the handoffs, actions, timing and outcomes so the system can improve.
Related solutions.
Corin uses the same underlying agent platform across different kinds of work, while the roles, context and controls change with the workflow.
Support
Give Corin one support process to improve.
Start with a real process. Corin learns the context, proposes the roles, and helps the agents work together across systems, approvals, and people.