Bring the context.
Provide case thread and previous actions, service levels and routing rules, diagnostics and customer impact. Choose the systems and documents this team is allowed to read.
Support
Hand off escalations with the full story.
Bring urgency, previous attempts and technical evidence together before the case changes hands.
Case historyThree attempts recorded
ImpactOrder processing blocked
HandoffSpecialist packet ready
Sources retainedOwner review
Illustrative output. Your records and rules shape the workflow.
CONNECTED TO YOUR STACK
Your systems. One coordinated workflow.
Bring context from the tools your team already uses. Connect MCP servers and APIs to read records, coordinate actions and keep the evidence together.
FROM INPUT TO OUTPUT
See how the work comes together.
Explore the request, the responsibilities and the handoff. Each step keeps the source context attached.
WHAT STARTS THE WORK
A case reaches an escalation threshold or a support owner requests help.
Corin uses the request together with the procedures and records you make available to this workflow.
01Case thread and previous actionsContext
02Service levels and routing rulesContext
03Diagnostics and customer impactContext
SPECIALIZED RESPONSIBILITIES
A team built around this task.
These example roles show how the work can be divided. Review the proposed team, models, tools and permissions for your process.
1
Case history agent
Build a concise history of the problem and what has already been tried.
2
Escalation policy agent
Check severity, service-level timing and the appropriate escalation destination.
3
Handoff agent
Prepare the handoff with diagnostics, customer impact and the unanswered questions.
READY FOR THE NEXT STEP
An escalation packet that helps the receiving team continue without repeating discovery.
The result includes its source context so the responsible person can review it and decide what happens next.
YOUR WORKFLOW DELIVERS
- An escalation packet that helps the receiving team continue without repeating discovery.
- Supporting records and source references
- Open questions and the accountable reviewer
WHERE THIS FITS
Hand off escalations with the full story with your own records and rules.
A case reaches an escalation threshold or a support owner requests help. The team needs case thread and previous actions, service levels and routing rules and diagnostics and customer impact to make the next step useful.
Start with the procedure your team already follows. Corin uses that context to propose responsibilities and help coordinate the work across the tools you connect.
MAKE IT YOURS
Start with one process.
Review the responsibilities.
Use case history agent, escalation policy agent, handoff agent as a starting point. Set each role's tools, permissions and approval boundaries.
Check the first handoff.
Run a representative task. Compare the result with your procedure, review its sources and open questions, then refine the team before expanding the workflow.
KEEP EXPLORING
Other work your agents could take on.
Support
Salesforce
Slack
Notion+ more
Give incoming support cases a head start
Gather account and product history, then prepare a response or route the case to the right specialist.
SalesforceSlackNotion+ moreMessages & repliesExplore workflow
WORKING DRAFTTurn resolved cases into knowledge drafts
Recurring questionDelivery rescheduling
Existing articleGap identified
Article draftEditor review
SupportSalesforceSlackNotion+ more
Turn resolved cases into knowledge drafts
Find recurring questions in resolved cases and draft help content from the actual resolution.
SalesforceSlackNotion+ moreResearch & draftsExplore workflow
Delay detectedOrder SO-48112
Reply pendingCheckpoint retained
Revised planOwner review
Operations
SAP
Infor
Microsoft Teams+ more
Keep an order moving through a supplier delay
Retain the order context while waiting for a supplier reply, then prepare the next step when it arrives.
SAPInforMicrosoft Teams+ moreMonitoring & follow-throughExplore workflow
OPEN SOURCE AT THE CORE
Build this around your way of working.
Give Corin your procedures, connected context and approval rules. Review the agent team, then put it to work.