Bring the context.
Provide customer message, account and product history, support procedures and help articles. Choose the systems and documents this team is allowed to read.
Support
Give incoming support cases a head start.
Gather account and product history, then prepare a response or route the case to the right specialist.
Illustrative output. Your records and rules shape the workflow.
CONNECTED TO YOUR STACK
Your systems. One coordinated workflow.
Bring context from the tools your team already uses. Connect MCP servers and APIs to read records, coordinate actions and keep the evidence together.
FROM INPUT TO OUTPUT
See how the work comes together.
Explore the request, the responsibilities and the handoff. Each step keeps the source context attached.
WHAT STARTS THE WORK
A new support case enters the queue.
Corin uses the request together with the procedures and records you make available to this workflow.
01Customer messageContext
02Account and product historyContext
03Support procedures and help articlesContext
SPECIALIZED RESPONSIBILITIES
A team built around this task.
These example roles show how the work can be divided. Review the proposed team, models, tools and permissions for your process.
1
Case context agent
Match the customer and identify the issue, urgency and relevant history.
2
Triage agent
Read the applicable support procedure and gather the evidence for the next step.
3
Response agent
Draft a response or prepare a specialist handoff when the case needs escalation.
READY FOR THE NEXT STEP
A case brief with a suggested response, sources and a recommended owner.
The result includes its source context so the responsible person can review it and decide what happens next.
YOUR WORKFLOW DELIVERS
- A case brief with a suggested response, sources and a recommended owner.
- Supporting records and source references
- Open questions and the accountable reviewer
WHERE THIS FITS
Give incoming support cases a head start with your own records and rules.
A new support case enters the queue. The team needs customer message, account and product history and support procedures and help articles to make the next step useful.
Start with the procedure your team already follows. Corin uses that context to propose responsibilities and help coordinate the work across the tools you connect.
MAKE IT YOURS
Start with one process.
Review the responsibilities.
Use case context agent, triage agent, response agent as a starting point. Set each role's tools, permissions and approval boundaries.
Check the first handoff.
Run a representative task. Compare the result with your procedure, review its sources and open questions, then refine the team before expanding the workflow.
KEEP EXPLORING
Other work your agents could take on.
Case historyThree attempts recorded
ImpactOrder processing blocked
HandoffSpecialist packet ready
Support
Salesforce
Slack
Notion+ more
Hand off escalations with the full story
Bring urgency, previous attempts and technical evidence together before the case changes hands.
SalesforceSlackNotion+ moreMonitoring & follow-throughExplore workflow
WORKING DRAFTTurn resolved cases into knowledge drafts
Recurring questionDelivery rescheduling
Existing articleGap identified
Article draftEditor review
SupportSalesforceSlackNotion+ more
Turn resolved cases into knowledge drafts
Find recurring questions in resolved cases and draft help content from the actual resolution.
SalesforceSlackNotion+ moreResearch & draftsExplore workflow
Finance
QuickBooks
NetSuite
SAP+ more
Prepare overdue invoice follow-ups
Bring payment status, account history and collection rules into a reminder the account owner can review.
QuickBooksNetSuiteSAP+ moreMessages & repliesExplore workflow
OPEN SOURCE AT THE CORE
Build this around your way of working.
Give Corin your procedures, connected context and approval rules. Review the agent team, then put it to work.