Bring the context.
Provide resolved ticket records, existing help-center content, documentation standards. Choose the systems and documents this team is allowed to read.
Support
Turn resolved cases into knowledge drafts.
Find recurring questions in resolved cases and draft help content from the actual resolution.
WORKING DRAFTTurn resolved cases into knowledge drafts
Recurring questionDelivery rescheduling
Existing articleGap identified
Article draftEditor review
Sources retainedOwner review
Illustrative output. Your records and rules shape the workflow.
CONNECTED TO YOUR STACK
Your systems. One coordinated workflow.
Bring context from the tools your team already uses. Connect MCP servers and APIs to read records, coordinate actions and keep the evidence together.
FROM INPUT TO OUTPUT
See how the work comes together.
Explore the request, the responsibilities and the handoff. Each step keeps the source context attached.
WHAT STARTS THE WORK
A scheduled review of recently resolved cases runs.
Corin uses the request together with the procedures and records you make available to this workflow.
01Resolved ticket recordsContext
02Existing help-center contentContext
03Documentation standardsContext
SPECIALIZED RESPONSIBILITIES
A team built around this task.
These example roles show how the work can be divided. Review the proposed team, models, tools and permissions for your process.
1
Pattern agent
Group recurring questions and identify the resolutions supported by the ticket evidence.
2
Knowledge context agent
Compare those topics with existing help content to identify gaps or outdated guidance.
3
Article drafting agent
Draft an article with source cases, steps and questions for the documentation owner.
READY FOR THE NEXT STEP
A help article draft grounded in reviewed resolutions and linked source cases.
The result includes its source context so the responsible person can review it and decide what happens next.
YOUR WORKFLOW DELIVERS
- A help article draft grounded in reviewed resolutions and linked source cases.
- Supporting records and source references
- Open questions and the accountable reviewer
WHERE THIS FITS
Turn resolved cases into knowledge drafts with your own records and rules.
A scheduled review of recently resolved cases runs. The team needs resolved ticket records, existing help-center content and documentation standards to make the next step useful.
Start with the procedure your team already follows. Corin uses that context to propose responsibilities and help coordinate the work across the tools you connect.
MAKE IT YOURS
Start with one process.
Review the responsibilities.
Use pattern agent, knowledge context agent, article drafting agent as a starting point. Set each role's tools, permissions and approval boundaries.
Check the first handoff.
Run a representative task. Compare the result with your procedure, review its sources and open questions, then refine the team before expanding the workflow.
KEEP EXPLORING
Other work your agents could take on.
Support
Salesforce
Slack
Notion+ more
Give incoming support cases a head start
Gather account and product history, then prepare a response or route the case to the right specialist.
SalesforceSlackNotion+ moreMessages & repliesExplore workflow
Case historyThree attempts recorded
ImpactOrder processing blocked
HandoffSpecialist packet ready
SupportSalesforceSlackNotion+ more
Hand off escalations with the full story
Bring urgency, previous attempts and technical evidence together before the case changes hands.
SalesforceSlackNotion+ moreMonitoring & follow-throughExplore workflow
WORKING DRAFTGet ready before a contract renewal
Renewal date60 days away
Account signalsUsage and support reviewed
Owner packetDraft ready
SalesSalesforce
Google WorkspaceSlack+ more
Get ready before a contract renewal
Bring usage, support history and contract terms into a renewal brief before the conversation begins.
SalesforceGoogle WorkspaceSlack+ moreResearch & draftsExplore workflow
OPEN SOURCE AT THE CORE
Build this around your way of working.
Give Corin your procedures, connected context and approval rules. Review the agent team, then put it to work.